ABSTRACT
For the past few years, the world has seen a paradigm shift in the way of life. Daily activities of working, learning, etc. were shifted to an online mode so that the spread of the covid virus can be contained. During this time, usage of social media apps was at an all-time high since it was the only way people could socialize. The clubhouse was one such social media app that gained popularity during the lockdown and showed exponential growth in terms of user engagement. But, it was observed that from the survey conducted among 33 users, almost 82% of users showed reluctance in using Clubhouse over time. 84.8% of users welcomed the need for a better User Experience for the platform. An average of 64.2% of users reported different User Experience (UX) related issues in the app. In this paper, the UX side of the app is studied and discussed. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
ABSTRACT
For the past few years, the world has seen a paradigm shift in the way of life. Daily activities of working, learning, etc. were shifted to an online mode so that the spread of the covid virus can be contained. During this time, usage of social media apps was at an all-time high since it was the only way people could socialize. The clubhouse was one such social media app that gained popularity during the lockdown and showed exponential growth in terms of user engagement. But, it was observed that from the survey conducted among 33 users, almost 82% of users showed reluctance in using Clubhouse over time. 84.8% of users welcomed the need for a better User Experience for the platform. An average of 64.2% of users reported different User Experience (UX) related issues in the app. In this paper, the UX side of the app is studied and discussed. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
ABSTRACT
The COVID-19 pandemic has changed the fitness-related field. More people started working out at home, and the use of fitness mobile apps that can measure the amount of exercise through a scientific method has increased compared to before the COVID-19 pandemic. This phenomenon is likely to continue even after the COVID-19 pandemic, and therefore this study aimed to investigate the importance of and satisfaction with a fitness app's functions according to consumers while using the fitness mobile app. Through this study, we intended to provide data for creating an environment where users can use fitness mobile apps consistently. A total of 420 questionnaires were distributed through Google Survey for about 3 months, from 13 September to 20 November 2020, and a total of 399 complete questionnaires were analyzed in this study. Regarding the data processing methods, frequency analysis, exploratory factor analysis, reliability analysis, descriptive statistical analysis, and IPA were used. The results are as follows. First, the first quadrant of the IPA matrix indicated the high importance of and satisfaction with the fitness mobile app, and included five attributes: cost-effectiveness, easy-to-understand information, ease of use and application, privacy protection, and compatibility with other devices. Second, the second quadrant of the matrix indicated relatively low satisfaction in association to high importance and included five attributes: accurate exercise information provision, design efficiency, daily exercise amount setting, convenient icons and interface, and provision of images and videos in appropriate proportions. Third, the third quadrant of the matrix, indicating low importance and low satisfaction, included five attributes: not sharing personal information, overall design composition and color, customer service, reliable security level, and providing information on goal achievement after exercising. Fourth, in the quadrant of the matrix, indicating low importance and high satisfaction, five attributes were included: exercise notification function, continuous service provision, step count and heart rate information, individual exercise recommendation, and individual body type analysis information.
Subject(s)
COVID-19 , Mobile Applications , COVID-19/epidemiology , Exercise , Humans , Pandemics , Reproducibility of ResultsABSTRACT
The e-commerce market, which has attracted much attention in recent years, has been growing rapidly since the COVID-19 pandemic. Among these, the growth of the market for consumer-to-consumer(C2C) transactions has been remarkable. However, few studies have analyzed the C2C market during the COVID-19 pandemic, and in particular, the behavioral tendencies of the sellers are not well understood. In this study, we used C2C market transaction data to analyze the behavior of users who joined the C2C platform during the COVID-19 pandemic and identified the users who continued to use it. We found that a large number of users registered for the service to trade face masks that were in short supply in the market due to heavy demand. In addition, among the users who traded masks, only the sellers continued to use the service at a high rate, suggesting that the successful experience of selling masks is important for seller retention. These results will provide useful insights to design and implement concrete strategies for seller retention. © 2021 IEEE.